Responsible Gambling Policy

At Agent Spins, we want gambling to remain a controlled form of entertainment. Player safety matters, so we encourage you to set clear boundaries, keep track of your activity and take a break whenever play stops feeling manageable. AgentSpins provides responsible gambling tools to help you make choices that suit your circumstances.

Player protection

Safer gambling starts with treating play as entertainment, not a way to make money or solve financial difficulties. Decide in advance how much time and money you can afford to spend, and do not chase losses. You can use the account tools available to review and manage your activity.

Activity-control tools

Account controls include deposit limits, a gambling self-assessment, time-outs of 24 hours or longer, and temporary or permanent self-exclusion. Consider using a control before you begin playing, rather than waiting until you feel concerned. A time-out gives you space away from your account; self-exclusion is an option for a longer break.

Deposit and loss limits

Set a deposit limit that fits your budget and keep it within an amount you can afford to lose. Daily or weekly limits can help you plan ahead where those options are available. We also recommend deciding on a personal loss limit before playing. Stop when you reach it, and do not increase it to try to recover money.

Time limits and breaks

Choose a session length before you start and take regular breaks. It can help to set an alarm or use a time reminder. If you find it difficult to stop at the planned time, step away and consider using a time-out of at least 24 hours.

Recognising when play may be a concern

Pay attention to changes in your habits. Warning signs may include spending more time or money than intended, repeatedly trying to win back losses, hiding gambling from others, or feeling that play is affecting your responsibilities or relationships. These signs are a reason to pause and seek support, not a diagnosis.

Tips for keeping control

• Set spending and session limits before you play.
• Keep gambling separate from money needed for everyday expenses.
• Avoid playing when upset, tired or under the influence of alcohol or other substances.
• Take breaks and stop when your planned limit is reached.
• Use a time-out or self-exclusion if you need distance from gambling.

Professional help and support

If gambling is causing concern, consider speaking with a qualified professional or a recognised gambling-support organisation in your area. You do not have to wait until the situation feels severe to ask for help. If you are worried about someone else, encourage them to take a break and seek confidential support.